Taxi Cancellation & Refund Policy
We understand that plans change. This policy outlines the cancellation terms for bookings made with Perth Hills Taxi. By making a booking, you agree to these terms.
Need to discuss a change or cancellation?
Call for a time-sensitive change. Give your name, journey date and booking reference if available, then ask the team to confirm the cancellation or revised arrangements.
Cancellation Fee Schedule
2+ hours before pickup
Full refund, no cancellation fee applies.
1–2 hours before pickup
A flat cancellation fee of $20 applies.
30 minutes – 1 hour before pickup
A flat cancellation fee of $30 applies.
Less than 30 minutes before pickup
A fee of up to 50% of the estimated fare applies.
No-show (no cancellation)
The full estimated fare may be charged if you do not cancel and fail to appear at the pickup location.
Refund Process
Pre-paid Bookings
If you paid for your booking in advance and cancel within the eligible window, a refund will be processed to your original payment method. Refunds typically appear within 5–10 business days depending on your bank or card provider.
Pay-on-completion Bookings
If you have not pre-paid, any applicable cancellation fee will be noted on your account. No payment is taken unless you make another booking.
Flight-related Cancellations
If your flight is cancelled or significantly delayed and you need to cancel your airport transfer, we will waive the cancellation fee entirely. Please notify us as soon as possible with your updated flight details.
How to Cancel
Cancellation FAQs
How do I cancel my booking?
You can cancel your booking by calling us on 0418 265 823 or by contacting our team online. Please provide your booking reference number. Cancellation confirmation will be provided via the same channel you used to cancel.
Can I modify my booking instead of cancelling?
Yes. If you need to change your pickup time, location, or vehicle type, call us rather than cancelling. Modifications made with sufficient notice (at least 30 minutes before pickup) are free of charge.
What if my driver is late?
If your driver has not arrived within 15 minutes of the scheduled pickup time and has not contacted you, please call us immediately. Late arrivals due to our error will not incur any cancellation charges.
Do I get a refund if I cancel within the fee period?
If you have already pre-paid for your booking, the applicable cancellation fee will be deducted and the remaining balance refunded to your original payment method within 5–10 business days.
Are airport transfer cancellations different?
The same cancellation policy applies to airport transfers. However, given the time-sensitive nature of airport trips, we strongly recommend cancelling as early as possible if your flight plans change.
What if I need to cancel due to an emergency?
We understand that emergencies happen. If you need to cancel at short notice due to a genuine emergency (medical, safety, or similar), please call us and explain the situation. We handle these on a case-by-case basis and may waive the cancellation fee at our discretion.
Questions About Cancellation?
If you have any questions about our cancellation policy or need to discuss a specific situation, please don't hesitate to contact us.