Privacy Policy

1. Introduction

Perth Hills Taxi ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi booking services, website, and mobile applications.

By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment information (credit/debit card details)
• Flight numbers for airport transfers
• NDIS participant numbers (where applicable)
• Accessibility requirements

2.2 Automatically Collected Information

When you access our website or mobile application, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and geolocation data
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies

2.3 Trip Information

During the course of providing our services, we collect trip-related data including pickup and drop-off locations, route information, trip duration, fare details, and driver assignment records.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your taxi bookings
• Communicating booking confirmations, driver details, and trip updates
• Processing payments and issuing receipts
• Monitoring flights and adjusting airport transfer pickups
• Providing customer support and responding to enquiries
• Improving our services, website, and user experience
• Sending service-related notifications and marketing communications (with your consent)
• Complying with legal and regulatory obligations
• Detecting and preventing fraud, abuse, or security issues
• Generating anonymised analytics and usage statistics

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting who can view personal information
• Secure data centres and cloud infrastructure
• Staff training on data protection and privacy obligations

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Trip records are retained for a minimum of 7 years in accordance with tax and regulatory requirements.

5. Third-Party Disclosure

We do not sell your personal information to third parties. We may share your information with the following categories of recipients:

• Drivers: Your name and phone number are shared with your assigned driver to facilitate the trip.
• Payment Processors: Payment information is processed through secure, PCI-compliant payment gateways.
• Technology Providers: We use third-party services for mapping, flight tracking, and communication that may process limited data.
• Government and Regulatory Bodies: We may disclose information when required by law, court order, or regulatory authority.
• NDIS Plan Managers: Where you have requested NDIS-funded transport, relevant booking information is shared with your plan manager for payment processing.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and booking information
• Analyse website traffic and usage patterns
• Improve website functionality and user experience
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies to track your activity across unrelated websites.

7. Your Rights

Under Australian Privacy Principles (APPs) and applicable Western Australian law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Opt-out: Unsubscribe from marketing communications at any time.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If a booking is made on behalf of a minor, the booking must be made by a parent or legal guardian who consents to the collection and use of information as described in this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated via email or notice on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.