Taxi Service Terms & Conditions

1. Service Agreement

Perth Hills Taxi provides taxi and private hire vehicle services within the Perth metropolitan area and surrounding regions as outlined on our service areas page. All services are subject to vehicle availability and driver acceptance.

We reserve the right to refuse service, cancel bookings, or terminate transport at any time if we reasonably believe that:

• A passenger is engaging in threatening, abusive, or illegal behaviour
• A passenger's condition poses a safety risk (e.g., severe intoxication)
• The number of passengers exceeds the vehicle's licensed capacity
• Incorrect or misleading booking information has been provided

2. Booking Terms

2.1 How to Book

You may book our services through our website, by calling 0418 265 823, or by sending an email enquiry. All bookings are subject to availability and acceptance by a driver.

2.2 Booking Confirmation

Website enquiries open an email draft that you must send from your email app. A booking is confirmed only when the team accepts the arrangements. Phone bookings are confirmed verbally. Confirmation does not guarantee a fare — final fares are calculated based on the actual trip taken unless a fixed-price quote was provided and accepted at the time of booking.

2.3 Advance Bookings

Advance bookings can be made up to 30 days before the scheduled pickup. We recommend booking at least 2 hours before domestic airport transfers and 3 hours before international airport transfers. Early morning pickups (before 6am) should be booked the night before to guarantee availability.

2.4 Passenger Obligations

Passengers must:

• Be ready at the agreed pickup location at the scheduled time
• Provide accurate pickup and destination information
• Inform us of any accessibility requirements or special needs at the time of booking
• Wear a seatbelt as required by Western Australian law
• Not smoke, eat messy foods, or consume alcohol in the vehicle (unless pre-arranged for event transport)
• Behave in a manner that does not threaten the safety or comfort of the driver or other passengers

3. Fare Structure

3.1 Metered Fares

Standard taxi fares in Perth are regulated by the Department of Transport WA and consist of a base hire charge, a per-kilometre rate, and a waiting time charge. Current regulated fare components can be found on the Department of Transport website.

3.2 Fixed-Price Quotes

For airport transfers and longer journeys, we offer fixed-price quotes based on your pickup and drop-off locations. Fixed prices are confirmed at the time of booking and are not affected by traffic, route variations, or time of day. Tolls and airport fees, if applicable, are included in the quoted price.

3.3 Surcharges

Standard fares apply 24 hours a day, 7 days a week, including public holidays. There are no additional surcharges for late-night, early-morning, or holiday travel when booked directly with us. Road tolls are charged at cost and added to the final fare.

3.4 Additional Charges

Additional charges may apply for:

• Excess cleaning if the vehicle is left in an unreasonably soiled condition
• Damage to the vehicle caused by the passenger
• Additional stops not included in the original booking
• Pet transport (where pre-approved)

4. Cancellation Policy

Cancellations made at least 30 minutes before the scheduled pickup time incur no charge. Cancellations within 30 minutes of the scheduled pickup may incur a fee. No-shows without prior cancellation may incur the full fare. Please refer to our Cancellation Policy for full details and fee schedules.

5. Liability

5.1 Our Liability

We take every reasonable precaution to ensure your safety and the security of your belongings. However, Perth Hills Taxi is not liable for:

• Loss or damage to personal property left in the vehicle
• Delays caused by traffic, road conditions, weather, or events beyond our control
• Injury resulting from the passenger's own negligence or breach of these terms
• Any claim arising from incorrect or incomplete booking information provided by the passenger

5.2 Insurance

All vehicles in our fleet are fully insured in accordance with Western Australian regulatory requirements, including comprehensive third-party liability coverage. Passengers may wish to maintain their own personal travel insurance for additional protection.

5.3 Lost Property

We will make reasonable efforts to locate and return lost property. Contact us as soon as possible if you believe you have left items in a vehicle. Unclaimed items held for more than 30 days may be donated to charity or disposed of.

6. Dispute Resolution

If you have a complaint or dispute regarding our services:

1. Contact us directly: In the first instance, contact our customer service team on 0418 265 823 or email Perthhillstaxiservice@gmail.com. Most issues can be resolved quickly through direct communication.
2. Formal complaint: If your issue is not resolved to your satisfaction, you may submit a formal written complaint to our management team at Perthhillstaxiservice@gmail.com. We will acknowledge your complaint within 2 business days and aim to provide a resolution within 14 business days.
3. External mediation: If a dispute remains unresolved, you may contact the Department of Transport WA or the Commissioner for Consumer Protection in Western Australia for assistance.

7. Amendments

We reserve the right to amend these terms and conditions at any time. Changes take effect immediately upon publication on this page. Continued use of our services after any changes constitutes acceptance of the amended terms. We recommend reviewing this page periodically.

8. Governing Law

These terms and conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

9. Contact